Robert Half is hiring: Customer Service Representative in Metuchen

We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.

Responsibilities:

• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.

• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.

• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.

• Maintain accurate records and documentation in compliance with company procedures.

• Coordinate with shipping and production teams to ensure timely delivery of products.

• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.

• Maintain a focused and attentive demeanor during interactions with customers and team members.

• Provide constructive suggestions to improve department processes and efficiency.

• High school diploma or equivalent.
• Proven experience in customer service or client-facing roles.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to adapt to and learn new software systems quickly.
• Ability to work effectively both independently and as part of a team.