Customer Service Representative Job at Robert Half in Little Ferry

We are looking for a dedicated Customer Service Representative to join our team in Little Ferry, New Jersey. In this contract role, you will play a crucial part in providing exceptional support to our clients while ensuring seamless coordination across departments. This position offers an excellent opportunity to contribute to the aerospace industry while honing your customer service and administrative skills.

Responsibilities:
• Foster a welcoming and detail-oriented environment for clients conducting business.
• Coordinate communications between departments to ensure timely delivery of spare parts.
• Process customer requests for quotes and convert them into sales orders as needed.
• Investigate and resolve customer concerns by utilizing organizational resources.
• Provide clients with updates on shipping details and follow up as required.
• Maintain and update customer interactions and records within the Siebel database.
• Generate and process reports as assigned.
• Assist clients in obtaining details about services offered by other departments or external vendors.
• Perform administrative tasks assigned by management to support business operations.
• Take on additional duties as needed to meet organizational goals.• Proficiency in SAP for order entry and data management.
• Experience with processing sales quotes and managing related transactions.
• Strong background in customer service with a focus on client satisfaction.
• Ability to coordinate effectively across departments to resolve issues.
• Familiarity with Siebel or similar CRM platforms for managing customer data.
• Excellent communication skills, both written and verbal.
• Strong organizational abilities and attention to detail.
• Previous experience in the aerospace industry is a plus.