Customer Service Representative Job at Robert Half in Minneapolis
Robert Half, Minneapolis, MN, US, 55442
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.
Responsibilities:
• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.
• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.
• Assign service technicians to calls and conduct post-service debriefs to gather feedback.
• Update technician schedules and availability within company systems.
• Oversee the dispatch board and maintain an organized service schedule.
• Analyze workload forecasts to optimize resource allocation and scheduling.
• Provide technicians with essential information and ongoing support during service calls.
• Monitor and update service tickets, ensuring all details are accurate and current.
• Proficiency in Microsoft Teams, Outlook, and scheduling or ticketing software.
• Familiarity with basic Excel functions and data entry.
• Ability to multitask and adapt to changing priorities in a dynamic work environment.
• Strong note-taking and organizational skills to ensure accurate record-keeping.
• Effective stress management and self-motivation to handle demanding situations.
• Excellent communication skills to collaborate with diverse personalities and stakeholders.
• Experience with CRM tools and management systems is a plus.
• Ability to provide consistent and detail-oriented customer support.
Benefits are available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.