Robert Half
Customer Service Representative Job at Robert Half in Pico Rivera
Robert Half, Pico Rivera, CA, US, 90660
Job Description
Job Description
We are looking for an organized and detail-oriented Customer Service Representative to join our team in Pico Rivera, California. In this Contract-to-Permanent position, you will play a key role in ensuring seamless communication with customers, managing orders, and supporting backend processes with efficiency and precision. This is an opportunity to contribute to a dynamic environment while enhancing your customer service and administrative skills.
Responsibilities:
• Greet customers promptly and professionally upon arrival.
• Maintain accurate records of incoming orders, ensuring they are logged, jackets pulled, and distributed appropriately.
• Confirm receipt of all incoming orders with customers, adhering to a minimum 30-minute response time.
• File job jackets systematically in designated cabinets for easy retrieval.
• Create production tickets, load tags, and additional copies for production processes, with an expectation of completing five tasks per hour.
• Generate sales orders and delivery tickets by adjusting or creating parts, entering data into the system, and printing required documentation.
• Maintain logs for all completed backend tasks and sales orders to ensure accurate records.
• Handle inbound and outbound calls, providing exceptional service and resolving inquiries efficiently.
• Schedule appointments and manage email correspondence to support customer needs.
• Utilize Microsoft Excel and Word for data entry and reporting tasks.• High school diploma or equivalent certification.
• At least one year of experience in data entry or a similar administrative role.
• Proficient typing skills with a minimum speed of 35 words per minute and high accuracy.
• Strong computer skills, including familiarity with Microsoft Excel and Word.
• Exceptional attention to detail and organizational capabilities.
• Excellent communication skills, both written and verbal.
• Experience with Sage Business Works is a plus but not mandatory.
• Ability to multitask and prioritize tasks in a fast-paced environment.
Responsibilities:
• Greet customers promptly and professionally upon arrival.
• Maintain accurate records of incoming orders, ensuring they are logged, jackets pulled, and distributed appropriately.
• Confirm receipt of all incoming orders with customers, adhering to a minimum 30-minute response time.
• File job jackets systematically in designated cabinets for easy retrieval.
• Create production tickets, load tags, and additional copies for production processes, with an expectation of completing five tasks per hour.
• Generate sales orders and delivery tickets by adjusting or creating parts, entering data into the system, and printing required documentation.
• Maintain logs for all completed backend tasks and sales orders to ensure accurate records.
• Handle inbound and outbound calls, providing exceptional service and resolving inquiries efficiently.
• Schedule appointments and manage email correspondence to support customer needs.
• Utilize Microsoft Excel and Word for data entry and reporting tasks.• High school diploma or equivalent certification.
• At least one year of experience in data entry or a similar administrative role.
• Proficient typing skills with a minimum speed of 35 words per minute and high accuracy.
• Strong computer skills, including familiarity with Microsoft Excel and Word.
• Exceptional attention to detail and organizational capabilities.
• Excellent communication skills, both written and verbal.
• Experience with Sage Business Works is a plus but not mandatory.
• Ability to multitask and prioritize tasks in a fast-paced environment.