Swoon
Job Description
Job Description
Title: Customer Service – Collections Representative
Location: Tempe, AZ (1625 W. Fountainhead Parkway) – Hybrid (Mon & Wed onsite)
Duration: 6mos to start with likely extension
Pay Rate: $20/hour W2 + Benefits
Job Description:
The Customer Service Representative will support BMO’s Equipment Finance group by assisting the Customer Care Team. This hybrid role focuses on delivering prompt and accurate information regarding lease and loan accounts while providing an exceptional customer experience.
Key Responsibilities:
- Answer inbound calls on the Pay-by-Phone Service line
- Provide account/payment information, amortization schedules, and term details
- Update billing addresses and asset locations
- Deliver high-quality customer support aligned with internal policies and service standards
- Execute routine service tasks and escalate issues as needed
- Track service fees and maintain accurate documentation
- Support process improvements and change management initiatives
- Participate in program development and training efforts
- Collaborate across departments to address client needs
- Coach junior team members as required
Qualifications (Required):
- 1–2 years of customer service experience (preferably in a call center or banking environment)
- Basic understanding of lending and banking practices
- Proficiency with Microsoft Office
- High School Diploma
Qualifications (Desired):
- Experience with top 5 banks
Soft Skills Required:
- Strong verbal and written communication
- Team collaboration and interpersonal skills
- Analytical problem-solving and decision-making abilities
- Ability to work independently and think creatively
Interview Process:
1 round via Microsoft Teams with Hiring Manager and Director