Job Description
Title: Customer Service Representative 2
Company: A Fortune 100 Global Leader in Manufacturing
Location: Mossville, IL – Onsite, Full-time
Duration: 12 months with potential extensions and opportunity for full-time conversion
Pay Rate: $15–$17/hour W2 + Benefits (50% covered) or $19/hour C2C
Job Description:
We are seeking a detail-oriented Customer Service Representative to join a 24/7 safety operations team. This role involves analyzing video and data from in-vehicle safety systems to help protect operators from fatigue or distraction. You’ll play a key part in ensuring customer safety while delivering exceptional support and documentation.
Key Responsibilities:
Monitor and analyze in-vehicle safety data and video for signs of operator fatigue or distraction.
Classify safety events and follow escalation and notification procedures.
Accurately document and log all customer interactions and event classifications.
Respond to inquiries and resolve complaints via email and phone.
Refer unresolved issues to the appropriate department for resolution.
Maintain thorough records of all communications and outcomes.
Qualifications (Required):
High school diploma or GED (preferred)
2–4 years of customer service or call center experience
Proficiency with Microsoft Office 365 (Word, PowerPoint, Email)
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to multitask and work independently
Qualifications (Desired):
Multilingual (any language)
Experience in proofreading or inspection
Soft Skills:
Strong interpersonal and customer service skills
Self-motivated and able to work both independently and within a team
Comfortable sitting at a computer workstation for extended periods
Disqualifiers:
Short or inconsistent job history
Typical Day:
Review and classify data from a driver safety system (DSS)
Operate in a structured 12-hour shift from 7 AM – 7 PM on a rotating schedule
Independent-focused work with occasional team interaction in an office environment
Why This Role?
This is a chance to support critical safety operations for a world-renowned manufacturing organization. If you’re detail-oriented, thrive in a structured environment, and are passionate about safety and service, this could be a great fit. You’ll be part of a collaborative, mission-driven team helping drive global operational excellence.