Customer Service Job at Platinum Coastal Group in Kansas City

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Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Please note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company's policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.
  
  

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.
  
  

Skills: teamwork and collaboration,strong oral and written communication skills,proficiency in customer service software and tools,positive attitude,time management skills,flexibility in schedule,adaptability,positive attitude and resilience,customer service software proficiency,service excellence,ability to multitask and prioritize effectively under pressure,proficiency in customer service software,interpersonal skills,flexibility,ability to multitask and prioritize effectively,familiarity with crm systems and practices,analytical abilities,multi-tasking,resilience,customer service skills,problem-solving abilities,resilience in challenging situations,problem resolution,multitasking and prioritization,documentation,problem solving,organizational and time management skills,teamwork,ability to multitask,communication skills,strong communication skills,fluent in multiple languages,ability to multitask and prioritize under pressure,crm familiarity,time management,collaboration,crm systems and practices,customer service,bilingualism,problem-solving,language fluency,flexibility and adaptability,customer service representatives,sales,analytical and problem-solving abilities,basic understanding of business operations and customer needs,flexible schedule availability,bilingual or multilingual abilities,ability to multitask and prioritize,empathy,prioritization,crm knowledge,organization skills,customer satisfaction commitment,customer service software,excellent organizational skills,customer satisfaction and service excellence,flexibility in schedule availability,flexible scheduling,strong analytical skills,strong oral and written communication,customer feedback management,knowledge of crm systems,crm systems familiarity,effective communication,customer service experience,familiarity with crm systems,crm systems,customer feedback,organizational skills,team collaboration,customer satisfaction,written communication,problem-solving skills,active listening,strong analytical and problem-solving abilities,customer relationship management (crm),communication,conflict resolution,basic understanding of business operations,organization,customer service and support,sales support,customer feedback gathering,oral communication,strong interpersonal skills,oral and written communication skills,multitasking,customer feedback analysis,analytical skills,excellent organizational and time management skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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