Customer Service Job at Smart AutoCare in Richardson

Are you tired of working nights and weekends? Are you tired of unreliable paychecks or schedules? We offer a set 40-hour week schedule with hours starting as early as 6 a.m. to 11:15 a.m. and ending between 3:45 p.m. to 8 p.m. Our schedules provide flexibility for early or late risers.

Have you wanted to leave the retail or service industry but don't know where to start? We offer the perfect stepping stone away from the retail and service industry with growth opportunities in finance, accounting, client experience, claims adjudication, and more.

We are looking for dynamic, customer-centric individuals to join our growing team. We value team-oriented members who thrive in learning new ways to assist our customers. If you're looking to make a difference in people's lives every day, we are the place for you.

No prior experience in the automotive or corporate world is required. We offer on-the-job training. If you're ready to make a change, we would love to speak with you.

Summary

Our customer service representatives (CSRs) are often the first point of contact outside individuals have with our organization, playing a key role in our customer experience. CSRs handle various supportive tasks, providing answers, insights, instructions, and assistance. They must possess excellent communication and interpersonal skills and be enthusiastic about helping clients and driving satisfaction.

Objective of this Role

• Answering calls: Responding to inbound calls and customer inquiries professionally and efficiently.
• Providing information: Explaining products, services, and new features.
• Resolving issues: Evaluating problems, researching answers, and offering solutions.
• Following up: Ensuring customer satisfaction through follow-ups.
• Ownership: Maintaining ownership of calls throughout the request lifecycle, including escalations.
• Reporting: Completing call logs and reporting on customer feedback.

Responsibilities

• Build positive relationships by providing excellent customer service and handling questions appropriately.
• Research and clarify customer inquiries, providing accurate information.
• Resolve problems by exploring solutions and escalating unresolved issues.
• Complete transactions and forward requests as needed.
• Accept ownership of requests and seek opportunities to add value.

Requirements

• High school diploma or equivalent
• Strong active listening and verbal communication skills
• Proficiency in problem-solving
• Good time management and attention to detail
• Expertise in conflict resolution

Work Environment

We are a fast-growing automotive warranty administrative company based in Richardson, Texas. We offer a 40-hour workweek, business casual dress, lunch on Fridays, and excellent benefits.

The Company

Accelerated Service International (ASI)/Smart AutoCare (SAC) is a family-oriented company known for caring for clients and employees alike. Our employees are dependable, energetic, positive, team-oriented, and committed to going the extra mile.

Benefits include:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Paid Time Off
• Day Off for Employee's Birthday

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