Customer Service Job at Advantage Resourcing in Santa Fe Springs

Advantage Resourcing provides workforce recruiting and placement services. As one of the world’s leading staffing companies, our primary objective is clear-cut: To perfectly align the best people with appropriate positions around the globe. Through contingent, contract, and direct hire services, the specialized recruiters at Advantage Resourcing place career-minded people in a wide variety of jobs in different fields.

Advantage Resourcing offers a number of services to help you find the job for you. Regardless of the career stage you may be in—identifying work interest, searching for that first job, or looking to take the next step—Advantage Resourcing can help you discover the personal and career success you desire.

Job Description

Great Opportunity! Seeking a Customer Service Representative. The position is Temp to Hire with benefits including Medical, Dental, and 401K.

Responsibilities include:

1. Answer incoming sales calls via telephone, written inquiries, and facsimile requests.
2. Promote and effectively sell company products using established sales techniques.
3. Clarify and fulfill customer requests/needs by presenting various product and service options, providing pricing and information as requested.
4. Understand and respond to customer delivery needs by interfacing with internal personnel.
5. Monitor customer orders and communicate appropriately with customers.
6. Support established sales policies and procedures to ensure proper treatment of customers.
7. Relate new product ideas and opportunities to management for evaluation.
8. Emphasize saleable services of products, including quality and ability to meet customer specifications.
9. Review, prepare, and process all paperwork for orders, including sales contracts, prints, terms, and conditions, ensuring completeness and accuracy.
10. Resolve customer concerns promptly and tactfully.
11. Perform other related duties as assigned.

Skills required:

• Oral and written communication skills
• Interpersonal skills
• Customer service skills
• Diplomacy and professionalism
• Math aptitude
• Organizational and time management skills
• Negotiation skills
• Blueprint reading (metal, plastic, or rubber parts helpful)
• Knowledge of ISO Quality Systems (helpful)

Education and Experience:

• Bachelor’s Degree
• Prior sales experience (helpful)

Additional Information

Company Perks include optional health benefits (medical, dental, vision, group life insurance) and competitive weekly pay.