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Motion Recruitment

Customer Service Representative Job at Motion Recruitment in Alpharetta

Motion Recruitment, Alpharetta, GA, United States, 30239

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We are seeking a detail-oriented and proactive Customer Service Coordinator to support our client, a leading enterprise in the database and analytics industry. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, has exceptional organizational skills, and can effectively manage communications and service requests. While the position is primarily remote, occasional onsite collaboration (2–3 days/month) at the Alpharetta office is required.

Responsibilities:

  • Serve as the first point of contact for customer inquiries, service requests, and issue resolution.
  • Maintain accurate records of customer interactions in the CRM system, ensuring timely updates and follow-up.
  • Coordinate with internal teams to track, prioritize, and fulfill customer service needs.
  • Assist with order processing, account updates, and documentation management.
  • Monitor open cases to ensure resolution within established service-level agreements (SLAs).
  • Prepare and distribute customer service reports to management.
  • Support ongoing projects aimed at improving the customer experience and internal workflows.

Qualifications:

  • 2+ years of customer service, account coordination, or administrative support experience.
  • Strong communication skills, both verbal and written, with a customer-first mindset.
  • Proficiency with CRM tools (Salesforce experience a plus) and Microsoft Office Suite.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Experience working in a technology, software, or data-focused environment preferred.
  • Must be able to work primarily remote with occasional onsite meetings in Alpharetta, GA.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Customer Service, Administrative, and Accounting/Auditing

  • Industries

    Staffing and Recruiting

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

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