Swift7 Consultants is hiring: Call Center Representative in Atlanta

Join to apply for the Call Center Representative role at New York Psychotherapy and Counseling Center (NYPCC)

1 day ago Be among the first 25 applicants

Join to apply for the Call Center Representative role at New York Psychotherapy and Counseling Center (NYPCC)

Job Description

General Summary: **100% IN OFFICE POSITION**

Job Description

General Summary: **100% IN OFFICE POSITION**

This position will be the liaison between First Financial and its current and potential members carried out via telephone and chat rather than in person. This position requires a pleasant, professional, outgoing, friendly attitude and confident manner. The ability to accept ownership for effectively resolving member issues, complaints and inquiries keeping member satisfaction at the core of every decision and behavior.

Job Responsibilities

• Comply and follow all Credit Union compliance regulations.
• Handle large volume of inbound and outbound calls in a timely manner and transfer sale leads to the appropriate staff member for assistance.
• Answer inquiries by clarifying desired information; researching, locating and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to management.
• Evaluate needs of members and offer appropriate financial products and services.
• Seize the opportunity to sell additional services to our members by recognizing the member’s needs for a product and explaining the features.
• The ability to ask probing questions, understands concerns, and overcome objections.
• Basic research of accounts to resolve any discrepancies.
• Assist members in setting-up distributions of payroll and direct deposit via the mail.
• Maintain the Credit Unions database by updating all member information
• Assist members with any technical issues that they may experience with online banking, Debit/ATM and to escalate the issue to the appropriate department.
• Keeps Equipment operational by following established procedures (reporting malfunctions).
• Process all mail.
• Updates job knowledge by participating in educational opportunities
• Enhances organizational reputation by accepting ownership for accomplishing new and different requests.
• Perform all other job duties as assigned.
  
  

Qualifications

Requirements:

• Superior customer service and excellent listening skills
• Strong work ethic and self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to multi-task – answer calls and respond to internet messages
• Requires full knowledge of credit union products and services preferred
• High level of interpersonal skills
• Good reasoning ability/problem solving skills
• Solid math skills - able to compute rate, ratio, and percentages
• Team oriented - contributes to building a positive team spirit.
• Speaks clearly and has strong phone and verbal communication skills along with active listening
• Good computer skills – able to learn new programs/systems
• HS/GED and 2 yrs related experience in banking preferred but will consider call center experience in other fields of business.
  
  

Must be available to work Saturday's

Additional Information

As a First Financial employee, you'll enjoy a challenging work environment. We offer a great benefits package including Medical, Dental, Rx, Vision, Life Ins., Retirement Plans, Vacation, Sick and Personal.

All your information will be kept confidential according to EEO guidelines.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

Referrals increase your chances of interviewing at New York Psychotherapy and Counseling Center (NYPCC) by 2x

Get notified about new Call Center Representative jobs in Atlanta, GA.

Peachtree Corners, GA $33,810.00-$62,790.00 1 day ago

Customer Service Representative - State Farm Agent Team Member

Atlanta, GA $45,000.00-$65,000.00 5 months ago

Customer Service Representative - State Farm Agent Team Member

Airline Customer Service Representative in ATL Airport - $18.50/hr

Customer Relations Representative - State Farm Agent Team Member

Atlanta, GA $65,000.00-$95,000.00 5 months ago

Client Experience Coordinator (Long-Term Temporary Assignment - Atlanta

CSR/Teller - Singleton Square - (Norcross, GA) - (Bilingual Preferred) Part Time

Customer Service Representative - State Farm Agent Team Member

Buford, GA $40,000.00-$60,000.00 6 months ago

Customer Service Representative - State Farm Agent Team Member

Woodstock, GA $40,000.00-$60,000.00 2 years ago

Sandy Springs, GA $16.50-$19.50 5 days ago

Customer Service Representative - State Farm Agent Team Member

Alpharetta, GA $35,000.00-$45,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr