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Hired by Matrix, Inc

Hired by Matrix, Inc is hiring: Customer Service Representative in Wilmington

Hired by Matrix, Inc, Wilmington, DE, United States, 19894

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At-a-Glance:

Are you ready to build your career by joining an international energy and utilities organization. If so, our client is hiring a Customer Service Representative.

At-a-Glance:

Are you ready to build your career by joining an international energy and utilities organization. If so, our client is hiring a Customer Service Representative.

Position Type:

  • Contract
  • Onsite


Required:

  • 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
  • Associate’s degree or equivalent from a two-year college or technical school preferred
  • Regulated Utility or Municipality customer service experience preferred
  • Experience using CC&B Customer Billing Information System or similar is preferred
  • Ability to prioritize and manage multiple competing work priorities successfully
  • Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.
  • Knowledge of Google platform


Responsibilities:

  • Customer service representative operates on various functional levels within the call center.
  • Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing.
  • Responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory
  • Duties and Responsibilities:
    • Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
    • Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.
    • Responsible to achieve customer service metrics and satisfaction levels.
    • Ensure all service orders are complete and entered into the CIS.
    • Assist with routing new development for meter reading and entry into CIS.
    • Professionally perform reception and cashiering functions.
    • Process customer payments, prepare daily deposits, maintain cash reports.
    • Prepare billing adjustments.
    • Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
    • Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).
    • Work is primarily sedentary and requires exertion of up to 10 pounds of force occasionally.
    • Work activities include, but are not limited to, reaching, finger dexterity, talking, hearing, grasping and repetitive motions.
    • Position deals largely with interacting with customers by phone, basic accounting and use of a computer terminal.


Get in Touch:

If you think you'd be a good match, submit your resume and reach out to Abhinav at (201) 478-6828 to learn more.

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Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Other

  • Industries

    Staffing and Recruiting

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