Logo
Pro-Active

Pro-Active is hiring: Customer Service Representative in Dallas

Pro-Active, Dallas, TX, United States, 75215

Save Job

Get AI-powered advice on this job and more exclusive features.

In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

Tasks and Responsibilities:

● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager

● Provide first level support to customers

● Resolve issues effectively, escalating as needed

● Greet customers with a professional and welcoming manner

● Speak to as many customers as possible daily

● Monitor and track recurring customer issues

● Update customer accounts

● Offer upgrade paths or new services to new and existing customers

● Support the Customer Success Manager as needed

Requirements:

● Ability to troubleshoot and effectively

● Clear communication with peers

● Must think independently with an attention to detail

● Track and monitor tasks to completion

● Must be team oriented and maintain a professional demeanor at all times

● Enjoy helping and speaking with customers

● Excellent customer service and communication skills

● Must have a collaborative approach and positive attitude

Please submit your to apply!

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

  • Industries

    Marketing Services

Referrals increase your chances of interviewing at Pro-Active by 2x

Get notified about new Customer Service Representative jobs in Dallas, TX.

Attractions Crew Member (Flow), Netflix House - Dallas

Customer Service Representative - State Farm Agent Team Member

Carrollton, TX $48,000.00-$56,000.00 2 years ago

Customer Service Agent (Hiring Immediately)

Dallas, TX $87,900.00-$131,000.00 9 hours ago

Customer Service Representative - State Farm Agent Team Member

Entry-Level Contact Center Agent (Full-Time)

Entry-Level Customer Service Agent (Full-Time)

Dallas, TX $41,600.00-$52,000.00 1 month ago

Entry-Level Contact Center Job Openings (Immediately Hiring)

Customer Service Representative - NorthPark Center

Customer Service – Booking Hotels | Work From Home

Dallas, TX $40,000.00-$70,000.00 2 days ago

Full-Time On-Site Call Center Representative

Dallas, TX $55,000.00-$62,000.00 1 day ago

Customer Relations Representative - State Farm Agent Team Member

Irving, TX $50,000.00-$80,000.00 2 years ago

Work From Home - Senior Complaints Coordinator (CRT - Customer Resolution Team)

Work at Home Contact Center Agent (Full-Time & Part-Time) (TX)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr