360viewPR is hiring: Customer Service Representative in Richmond
360viewPR, Richmond, VA, United States, 23214
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Who We Are:
We're on the lookout for an enthusiastic Customer Service Representative to become a valued member of our team! At Rooftop Chimney Sweeps, we pride ourselves on honesty, integrity, and delivering exceptional service. If you're passionate about providing top-notch customer experiences and thrive in a dynamic environment, we'd love to have you join us.
Who You Are:
- You're self-starting, driven, and reflective--you’re always looking for how you can improve
- You’re not a afraid to leave your comfort zone and are always willing to try something new
- You're eager to learn and you want a career that you can grow into--you know you have awesome potential and you can’t wait to unleash it
- Answer incoming phone calls promptly and courteously
- Assist customers with inquiries, concerns, and service requests
- Provide information about services offered, pricing, and scheduling availability
- Maintain a friendly and professional demeanor while interacting with customers
- Listen attentively to customer needs and ensure accurate understanding of their requirements
- Schedule appointments efficiently, taking into account customer preferences and technician availability
- Update and maintain appointment schedules and customer records in the database
- Communicate effectively with technicians to coordinate appointments and ensure timely service delivery
- Follow up with customers to confirm appointments and provide any necessary reminders or instructions
- Handle customer complaints or issues promptly and professionally, striving to achieve satisfactory resolutions
- Collaborate with other team members to ensure smooth operations and exceptional customer service delivery
- Hours vary based on the assigned shift but our phones are on Monday-Friday 7am-7pm and Saturdays from 9-2
- You must be willing to work the occasional Saturday in a rotating schedule with the rest of the team--about once a month
- Medical, dental, and vision benefits
- A great career path with the opportunity to grow and advance
- $16-$23/hr plus bonus potential!
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Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
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Internet Publishing
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