Hustle Notice Biz is hiring: Customer Service Assistant in Minneapolis

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About Iris Comm Lab

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

About Iris Comm Lab

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this pivotal role, you will be the first point of contact for our customers, providing exceptional service and support while effectively addressing inquiries and resolving issues. You will contribute to a positive customer experience by ensuring that each interaction is handled with professionalism and care

Job: On site

Location: Minneapolis, MN

Pay Range: $950- $1150 per week

Department Iris Comm Lab Employment Type Full Time Location Minneapolis, MN Workplace type Onsite Compensation $950 - $1,150 / week

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Document customer interactions and maintain accurate records in our database.
• Collaborate with other departments to resolve complex customer issues and ensure customer satisfaction.
• Provide feedback and input on processes to enhance the customer service experience.
• Educate customers about promotions, products, and services to facilitate sales.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Proven experience in a customer service role, preferably in a retail or service environment.
• Excellent verbal and written communication skills, with strong attention to detail.
• Ability to handle challenging situations and manage customer complaints effectively.
• Proficient in using customer service software and Microsoft Office Suite.
• Strong problem-solving skills and a customer-centric mindset.
  
  

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company matching.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
• Professional Development: Opportunities for training, workshops, and career advancement.
• Employee Assistance Program (EAP): Access to mental health and wellness resources.
  
  

About Iris Comm Lab

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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