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Hustle Notice Biz

Hustle Notice Biz is hiring: Call Center Agent in Cleveland

Hustle Notice Biz, Cleveland, OH, United States, 44101

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Description

Department: Hustle Notice Biz

Location: Cleveland

Compensation: $17.75 - $25.00 / hour

Description


Job Title: Call Center Agent

Location: Cleveland, OH
Job Type: Full-Time
Department: Customer Service
Reports to: Customer Service Assistant


Position Overview:

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exemplary customer service and support to our valued clients. In this fast-paced environment, your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

Key Responsibilities

  • Answer incoming calls and respond to customer inquiries in a friendly and professional manner.
  • Handle outbound calls for follow-ups or customer satisfaction checks to ensure service quality.
  • Troubleshoot customer issues and provide effective solutions in a timely manner.
  • Maintain accurate records of interactions with customers, including details of inquiries and resolutions.
  • Collaborate with team members and other departments to resolve complex customer issues.
  • Meet or exceed performance goals, including call handling time, customer satisfaction, and resolution rate.




Skills, Knowledge and Expertise

  • High school diploma or equivalent; additional education in a related field is a plus.
  • Proven experience in a customer service or call center role is preferred.
  • Excellent verbal and written communication skills, with a strong command of the English language.
  • Strong problem-solving skills and the ability to think on your feet when dealing with customer issues.
  • Familiarity with call center technology and software, including CRM systems, is advantageous.
  • Ability to work in a fast-paced environment while maintaining professionalism and composure.

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Business Consulting and Services

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