Customer Service Representative Job at PennEngineering® in Shelby Township

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POSITION SUMMARY:

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Summary

POSITION SUMMARY:

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

We are seeking a motivated and detail-oriented Customer Service Representative to support our growing team at our industrial press brand, Haeger. This role serves as a critical link between our customers and internal departments, ensuring a seamless experience from order placement through shipment and post-sale support. Ideal candidates are proactive communicators who thrive in fast-paced, technical environments and are comfortable juggling multiple tasks and deadlines.

Join us as we build the future in Manufacturing and Engineering!

Location

Haeger - MI

Requirements

Key Responsibilities

• Accurately enter and process customer orders into the ERP system in a timely manner.
• Serve as the primary point of contact for customers via phone and email regarding order status, delivery timelines, and general inquiries.
• Coordinate with the materials and production planning teams to confirm lead times and availability.
• Arrange logistics and schedule Less-Than-Truckload (LTL) freight shipments for outbound machinery orders.
• Prepare and manage customer quotations and follow through with updates and confirmations throughout the purchasing lifecycle.
• Support outside sales representatives, distributors, and end-users by providing technical product information and assistance.
• Collaborate cross-functionally with manufacturing, engineering, and finance teams to address and resolve customer concerns.
• Proactively escalate critical customer feedback, complaints, or sales opportunities to the appropriate internal team members.
• Maintain accurate customer records and communications in CRM and ERP platforms.
• Uphold a high standard of customer service by demonstrating a positive, professional, and empathetic attitude at all times.
• Contribute to department initiatives and performance goals through effective teamwork and communication.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

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