Captura Hall is hiring: Customer Service Liaison in Tampa

3 days ago Be among the first 25 applicants

Job Description

Captura Hall is seeking a professional and customer-focused

Job Description

Job Description

Captura Hall is seeking a professional and customer-focused Customer Service Liaison to join our Tampa-based team. The ideal candidate will serve as the critical link between our clients and internal departments, ensuring customer satisfaction through efficient communication, issue resolution, and support. You will be the face of our service commitment, maintaining high standards of responsiveness and professionalism.

Responsibilities

• Act as the primary point of contact for customer inquiries, concerns, and feedback
• Facilitate communication between clients and internal departments to ensure timely resolution of issues
• Monitor customer accounts to identify trends or recurring concerns and escalate when necessary
• Maintain accurate documentation of client interactions and transactions
• Assist in developing customer service procedures, policies, and standards
• Ensure a high level of professionalism and empathy in all customer interactions
• Follow up with clients to ensure satisfaction and foster long-term relationships

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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