Customer Service Representative Job at American City Business Journals in Charlo

Join to apply for the Customer Service Representative role at American City Business Journals

Join to apply for the Customer Service Representative role at American City Business Journals

Business to Business Customer Service

$19.25 per hour ($40,000 annualized)

Hybrid Work Schedule

Monday - Wednesday: Work in person with team in Uptown, Charlotte NC office

Thursday-Friday: Remote Work

Shift Available: 9:30 am to 6:30 pm with hour lunch

American City Business Journal provides 'ground-up' learning and growth opportunities! Assisting our members through multiple channels (phone call, email and chat) while using multiple platforms gives exposure to expand knowledge at a fast past.

Who are the members you will be assisting?

American City Business Journals (ACBJ) is the largest publisher of metropolitan business newsweeklies in the United States, with 44 business publications across the country reaching more than 3.6 million readers each week.

Respond professionally to inbound phone calls, inbound emails, and online chatbot requests from existing and future customers of The Business Journals with accurate and timely service.

• Respond to inbound customer service inquiries and resolve their service/sales needs.
• Complete administrative duties associated with service experience in a timely, accurate and professional manner.
• Multitask; handle inquiries through multiple channels simultaneously (i.e. phone, chatbot, email)
• Achieve minimum performance metrics - calls per hour, chatbot exchanges per day, emails per day, as well as length of interaction, accuracy, user satisfaction, and other KPIs.
• Work collaboratively and cooperatively with other members the team.
• Utilize call disposition codes 100% of the time.
• Self-manage wrap-up and extended wrap-up times, staying below the acceptable maximums.
• Utilize MPP ticketing system (for advanced support and escalations) in professional and appropriate manner.
• Stay up to date on the bizjournals.com website, subscription attributes, new product enhancements, and process changes.
• High school diploma and minimum two (2) years customer service experience (B2B preferred)
• Clear speaking voice and enunciation.
• Upbeat, customer-centric approach.
• Proficient computer skills including the use of Microsoft Word and Outlook
  
  

The well-being of our employees is paramount. For that reason, ACBJ offers a variety of rich and competitive benefits including bundled health, dental and vision plans designed to meet our employees' needs. We also provide programs to support mental health and wellness and a generous time-off policy in support of taking the time needed to recharge. Here are just a few of our programs: * Paid Parental Leave * 401K Plan with Employer Match * Flexible Spending Accounts * Employee Assistance Program * Multiple Employee Dependent Scholarship Programs * Commuter Flexible Spending * Lifestyle Programs (Including incentives for healthy habits) * Medical Infertility Services * Corporate discount programs * Employee Recognition/Service Awards * And so much more! (Benefits coverage indicated above may be based on employee participation in benefit programs and eligibility)This Company is an Equal Opportunity Employer. The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law. COMPENSATION: $19.25 per hour ($40,000 annualized)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Book and Periodical Publishing

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