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Link Staffing

Link Staffing is hiring: Customer Service Specialist in Cypress

Link Staffing, Cypress, TX, United States, 77410

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This range is provided by Link Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $26.00/hr

Direct message the job poster from Link Staffing

LINK Staffing is proud to partner with a respected leader in the conversion manufacturing industry to recruit a Customer Service Specialist (CSS) in Cypress, TX. This is a Temp-to-Hire opportunity offering a long-term career path with a fast-growing industrial supply operation. The ideal candidate is proactive, detail-oriented, and committed to delivering best-in-class B2B customer support.

Customer Service Specialist

Location: Cypress, TX 77095

Employment Type: Full-Time | Temp-to-Hire

Compensation: $24.00 – $26.00 per hour (DOE)

Key Responsibilities

  • Process customer orders using ERP systems and internal platforms
  • Track and communicate order status, pricing, and delivery timelines
  • Serve as the primary liaison for assigned B2B customer accounts
  • Resolve order issues, manage returns, and ensure client satisfaction
  • Maintain accurate records and customer documentation
  • Support onboarding for new accounts and manage transitional needs
  • Collaborate with internal teams to meet service and delivery expectations
  • Monitor KPIs and prepare service reports
  • Identify and recommend process improvements to enhance customer experience

Qualifications

  • High School Diploma or GED required; Bachelor’s degree preferred
  • 2–5 years of B2B customer service experience
  • Excellent communication, organization, and multitasking skills
  • Strong analytical thinking and decision-making ability
  • Detail-oriented with a high level of follow-through

Technical Requirements

  • ERP system experience (order management and tracking)
  • Strong understanding of the B2B order lifecycle
  • Ability to interpret and act on customer data and feedback

What Makes You a Strong Fit

  • Customer-first approach with excellent interpersonal skills
  • Ability to juggle multiple responsibilities with composure
  • Problem-solver with a continuous improvement mindset
  • Team-oriented with a high-performance work ethic

What We Offer

  • Competitive hourly pay: $24.00 – $26.00 (based on experience)
  • Temp-to-Hire opportunity with long-term potential
  • Full-time schedule with benefits eligibility upon hire
  • Medical, dental, vision, and supplemental insurance
  • Paid Time Off and paid parental leave
  • Company-paid short- and long-term disability
  • Employee Stock Ownership Program (ESOP)
  • Culture focused on growth, collaboration, and operational excellence

If you meet the qualifications and are ready to join a team where your contributions make a real impact, apply today or reach out to LINK Staffing for more information.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Customer Service

  • Industries

    Staffing and Recruiting

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