Customer Service Representative Job at Overhead Door Corporation in Oklahoma Cit

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• Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Other duties as assigned.
  
  

• Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Other duties as assigned.
  
  

• 1-3 years Customer Service experience, door industry preferred
• Attention to detail and problem solving.
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Strong math skills required.
• Willingness to learn product and processes, and work as a team

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

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