Teledyne LeCroy is hiring: Customer Service Representative in Elgin

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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne LeCroy, Inc. designs, manufactures, and markets state-of-the-art test and measurement equipment. Originally founded as LeCroy Corporation in 1964, the company was acquired by Teledyne Technologies (NYSE: TDY) in 2012 and now operates as a wholly-owned subsidiary.

Our office in Elgin, IL is looking for a person for the role of Customer Service Representative who is a self-motivated and detail-oriented individual. This role ensures the proper booking of orders, along with ensuring legal compliance is followed in the areas of export administration, and control within government rules and regulations, including appropriate licensing for shipments for sales orders worldwide.

Responsibilities include:

• Entering orders into an ERP booking system
• Proofs all orders for accuracy & release by the end of each business day
• Print & e-mails sales order acknowledgements to customers and appropriate sales engineer
• Resolving order discrepancies
• Prepares formal quotations & or proposals as requested by sales engineers & customers
• Enters and tracks quotations within salesforce database
• Engaging in heavy customer contact via email
• Ensures all proper paperwork is filed in each order folder
• Maintain excellent customer service to internal customer’s via-email.
• Periodically update required spreadsheets.
• Checks multiple customer portals along with customer support box for new purchase orders throughout the day
• Answers inbound calls on published sales phone line and assist or route customers to appropriate.

Education and experience:

• Proficiency with e-mail required; excellent skills in Excel, data entry, and Microsoft Word
• Understanding of various payment terms
• Experience in similar manufacturing environments
• Knowledge or experience with lead times for products
• Experience with shipping to foreign countries preferred
• Must be detail oriented with ability to multi-task activities, work autonomously and proactively seek resolutions to open items

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Teledyne LeCroy by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

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