PBI-Gordon Companies, Inc. is hiring: Customer Service Representative in Hampshi

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PBI-Gordon Companies, Inc. provided pay range

This range is provided by PBI-Gordon Companies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.22/hr - $21.22/hr

Summary

The Customer Service Representative acts as the primary contact for order fulfillment and account management activities, ensuring customers have a positive experience with every interaction. This role involves multitasking and the need to work cross-functionally with internal and external business partners. Requires a high level of engagement and performance that pushes the business forward

Responsibilities

• Manage customer orders (open order report, order confirmation, queries, and delivery investigations), escalations, inquiries & disputes.
• Resolve complex customer questions, complaints, and requests (order tracking, availability checks, late delivery notifications, back-order notifications, and resolve problems related to shipment of products, returns, credits and new orders.
• Effectively utilize and manage customer portals and leverage it to improve communication, collaboration and efficiency.
• Build loyal relationships with customers by understanding and supporting their needs, follow through with your commitments, and provide high quality customer service.
• Assist consumers and address queries related to product questions and usage.
• Accounts receivable reconciliation and challenge unjust deductions.
• Proactively multi-tasks and assists with the Sales team to ensure timely delivery.
• Serve as the liaison for assigned accounts with stakeholders.
• Close cooperation with the Sales team and Warehouse Operations to ensure smooth delivery of products to the customers.
• Actively participate in weekly meetings, projects, and initiatives.
• All other duties may be assigned as necessary.
  
  

Qualifications & Requirements

• At least 3+ years of Customer Service and order management experience.
• Experience with supply chain/logistics, and inventory levels.
• Competency in Microsoft Office Suite applications, especially Excel.
• Ability to multi-task, organize, and prioritize work.
• Experience with ERP systems.
• Ability to interface cooperatively with the customer service team and all related departments.
• Ability to remain calm under pressure and work in stressful situations to promote good customer relations both within and outside the company
  
  

The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs.

The estimated pay range for this role is $21.22/hr. Min to $31.82/hr. Max per year.

Additionally, you will be eligible to participate in a bonus program associated with this specific role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Manufacturing

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