Customer Service Representative Job at Northwest Exterminating in Newtown Square

Overview

Western Pest Services is a premier provider of pest control solutions. We protect homes and businesses in our area, delivering great services while keeping our work family safe and supported. Established in 1928, we have a legacy of excellence and the stability of an industry leader. We are seeking a full-time Customer Service Representative located in Newtown Square, PA.

Responsibilities

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

What You’ll Be Doing

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

What We’re Looking For

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and the ability to manage multiple priorities
• Knowledge of MS Office (Word, Excel, Outlook)
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast-paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

Salary Range: $41,000 - $62,000 per year

Want to learn more about working at Western Pest Services? Please contact us for more information.

Western Pest Services is an Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.