HomeTeam Pest Defense is hiring: Customer Service Representative in Newtown Squa

Overview

Western Pest Services is a premier provider of pest control solutions. We protect homes and businesses in our area. We are known as the local brand to get the job done and to protect our customers’ brands. We aim to keep our work family safe, provide tools to help them grow, and keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader.

We are currently seeking a Full-Time Customer Service Representative located in our Newtown Square, PA office.

Responsibilities

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

What We Offer

• Competitive Compensation
• Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more
• Paid Time Off (Holiday/Vacation/Sick)
• Award-winning Company Paid Training
• Opportunities for Growth, Development, and Advancement
• Awards and recognition

What You’ll Be Doing

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

What We’re Looking For

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and value providing support while assisting others, this may be the right fit for you.

Qualifications

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and the ability to manage multiple priorities
• Knowledge of MS Office (Word, Excel, Outlook)
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast-paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

Salary Range: $41,000 - $62,000 per year

Want to learn more about working at Western Pest Services? Click Here!

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.