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Russell Tobin

Russell Tobin is hiring: Customer Service Representative in Youngstown

Russell Tobin, Youngstown, OH, United States, 44502

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This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

Direct message the job poster from Russell Tobin

  • Contract Duration: 6 months (Temp to Hire)
  • Schedule: 8:00 am to 5:00 pm
  • Pay rate: $17/Hr on W2 | W/O Benefits

Major Duties & Responsibilities:

  • Handle a high volume of incoming and outgoing customer communications via phone, email, and text with professionalism and efficiency.
  • Independently resolve customer issues by utilizing available tools, resources, and sound judgment, partnering with stores when needed.
  • Meet or exceed departmental goals for productivity, quality, and customer satisfaction.
  • Maintain accurate records of customer interactions and resolutions.
  • Escalate complex or unresolved issues appropriately.
  • Contribute to a positive and collaborative team environment.

Basic Qualifications:

  • Ability to produce clear, professional written communication.
  • Demonstrated basic math skills.
  • Strong customer service orientation and a passion for helping others.
  • Commitment to first-call resolution.
  • Excellent English comprehension and grammar.

Preferred Qualifications:

  • Previous experience in a customer-facing role (phone or in-person).

Benefits Info:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Customer Service

  • Industries

    Consumer Services

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