Russell Tobin is hiring: Customer Service Representative in Wilmington

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This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr - $15.15/hr

Direct message the job poster from Russell Tobin

Job Title: Customer Service Representative I

Pay range: $14 - 15.15/hr. on W2 (depending on experience/interview)

Duration: Contract Role (Possible extension or Temp to hire for right candidate)

Schedule: Monday – Friday 08:00 AM to 04:30 PM

Job Description:

The customer service representative operates on various functional levels within the call center.

Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing.

The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.

Primary Duties / Responsibilities

List essential job functions; describe in terms of actions (verbs) and desired outcomes in order of most important first.

Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.

Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions

Responsible to achieve customer service metrics and satisfaction levels.

Ensure all service orders are complete and entered into the CIS

Assist with routing new development for meter reading and entry into CIS

Professionally perform reception and cashiering functions.

Process customer payments, prepare daily deposits, maintain cash reports

Prepare billing adjustments

Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.

Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).

Qualifications

Education / Experience / Background

2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.

Associate’s degree or equivalent from a two-year college or technical school preferred

Regulated Utility or Municipality customer service experience preferred

Experience using CC&B Customer Billing Information System or similar is preferred

Knowledge / Skills / Abilities

Ability to prioritize and manage multiple competing work priorities successfully

Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.

Knowledge of Google platform

Required Certification / Licenses / Training

Work is primarily sedentary and requires exertion of up to 10 pounds of force occasionally. Work activities include, but are not limited to, reaching, finger dexterity, talking, hearing, grasping and repetitive motions.

The position deals largely with interacting with customers by phone, basic accounting and use of a computer terminal.

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

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