Bassett Healthcare Network is hiring: Administrative Assistant in Village of Coo

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Overview

Are you looking to make a difference by improving the health of our patients? This role supports the Department Manager and Administration Staff with confidential administrative, secretarial and clerical duties. The position participates in the department's performance improvement efforts and attends select committee meetings for proper follow-up.

What You'll Do

• Provide high quality and confidential administrative support to assigned providers.
• Answer, screen and triage telephone calls in a professional manner; take detailed, accurate messages and ensure follow-up within an acceptable timeframe.
• Type memoranda, reports and correspondence; maintain required knowledge of computer programs to support clinical operations.
• Utilize IDX and Microsoft Outlook to manage provider schedules and schedule patients as needed.
• Maintain provider calendars and coordinate related paperwork for meetings, time off and travel; ensure completeness and timeliness.
• Process incoming correspondence confidentially and promptly.
• Prioritize work, communicate status of tasks to providers and managers, and complete work promptly.
• Process clinical paperwork (dictation, labs, pathologies, prescriptions) with minimal exceptions per year as observed by providers.
• Provide other administrative support to ensure quality service and continuous improvement of clinical operations.
• Schedule outpatient appointments via telephone requests, reminder lists, or other sources according to departmental protocols and QA reviews.
• Cross-train in scheduling and reception functions and locations as determined by departmental training schedules.
• Coordinate scheduling of procedures and any required pre- or post-procedure follow-up with appropriate entities.
• Coordinate diagnostic testing appointments and communicate with various departments.
• Obtain authorization information for diagnostic testing, including ICD-9 codes and relevant notes.
• Promote quality health care through continual learning, proactive communication and teamwork.
• Resolve problems within scope of authority and provide cross-coverage as needed to ensure adequate coverage during time off.
• Present a professional image of Bassett Medical Center and maintain confidentiality of patient information.
• Discuss patient care issues privately as appropriate and access medical documentation on a need-to-know basis.
• Respond to patient/family inquiries and coordinate care plans and appointments as appropriate.
• Continue education to maintain competency in programs required for daily responsibilities.

Education

• High School Diploma or GED, preferred
• Administrative Assistant Training or AAS degree, preferred

Experience

• Minimum 2 years of departmental administrative assistant experience, preferred

Skills

• Accuracy
• Attention to Detail
• Communication
• Computer Skills
• Conflict Resolution
• Creative Thinking
• Critical Thinking
• Interacting with People
• Maintain Confidentiality
• Maintain Files
• Office Administration
• Reliability
• Time Management

Physical Requirements

• Sedentary work; ability to sit for long periods; occasional lifting up to 10 lbs
• Occasional reaching, standing, walking, and visual tasks
• Frequent talking; constant typing and computer use

Hazards

• Occasional exposure to bodily fluids/bloodborne pathogens

Working Conditions

• Occasional noise and dust

Benefits

Bassett Healthcare Network’s commitment to our employees includes benefit programs designed with the needs of all employees in mind. Benefits commonly offered include:

• Paid time off, including holidays, vacation and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including employer match
• And more

Pay Range

Pay range is based on factors including qualifications, experience, education, licenses, and market standards.

• Pay Range Minimum: USD $20.29/Hr.
• Pay Range Maximum: USD $30.44/Hr.

Equal Opportunity

We love the difference people bring. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression, genetic information, military or veteran status, or other protected status.

Location: Cooperstown, NY