Administrative Assistant Job at Town of North Attleborough in North Attleborough

NORTH ATTLEBOROUGH HOUSING AUTHORITY

Employment Opportunity

Administrative Assistant

POSITION DEFINITION: The Administrative Assistant is a front-office administrative position that supports the Authority’s management and maintenance departments in a variety of ways.

Reception

ESSENTIAL DUTIES/AREAS:

• As the front-office representative of the housing authority, greets and directs all visitors and business partners
• General clerical duties include:
• Answers incoming calls, directs inquiries to other staff when necessary
• Regularly types, files, processes mail
• Maintains records and prepares reports for supervisory staff regularly
  

Administration

• Receives and processes work order requests, monitoring and recording completion in compliance with program requirements
• Receives and processes housing applications for all NAHA programs including use of the CHAMP portal
• Understands and communicates program requirements, preferences, priorities and processes to applicants
• Understands and communicates program requirements and recertification processes to residents
• Processes and posts tenant account receivables in a timely manner, including ACH payment.
• Monitors and reports delinquent rents, reporting to Public Housing Manager and Executive Director.
• Serves as the initial point of contact for all resident-requested work orders on phone and in person.
• Prepares and appropriately codes all work orders, distributes to staff and communicates their urgency appropriately.
• Monitors completion of work orders for compliance with state and federal standards. Makes recommendations to adjust and improve work order procedures to Supervisor
• Performs various clerical duties related to the facilities of the Authority.
• Assists in inventory maintenance.
• Data entry for EOHLC utility consumption reporting.
• Manages all special requests, projects, and/or investigations assigned by the Executive Director.
• Responsible for appropriate handling and timely response to all correspondence/inquiries relative to area of responsibility.
• Maintains strict confidentiality of restricted information, files and records including Personally Identifiable Information.
• Performs other duties as required.
  
  

Qualifications

• Demonstrated interpersonal skills to establish and maintain effective working relationships with NAHA staff, vendors, State and Federal agencies and the public.
• Demonstrated ability to achieve, and history of, satisfactory attendance
• Demonstrated courtesy and respect for others via strong customer service orientation,
• Demonstrated ability to maintain a positive professional attitude while representing the proper image of the Authority.
• Proven track record of organization, time management and attention to detail
• Proficiency in the use of computer systems including Microsoft excel and word. NAHA will train an otherwise qualified candidate in its PhaWeb software program
• Proven ability to prepare and maintain statistical as well as narrative reports while communicating professionally; both English and Spanish preferred
• Demonstrated ability to interpret and comply with written policies and regulations
• Track record of using appropriate judgement to make independent decisions when necessary
• Ability to work extended hours in a stressful work environment.
  
  

Must be available to work Monday through Friday and attend occasional off-site training programs.

Must have a high school diploma or GED Certificate

Must have a valid driver's license and reliable transportation.

$20/hourly 37.5 hours per week

"The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified."

Please submit your information to Paula Mayville, Executive Director, Paula@NorthAttleboroHousing.org #J-18808-Ljbffr