Administrative Assistant Job at Style Crest, Inc. in Albuquerque

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Style Crest has a 50+-year tradition of growth and innovation in the building products industry. The organization is committed to the manufactured housing industry and the residential exterior cladding market, offering extensive products and dedicated support to ensure customer success. We are seeking a part-time Administrative & E-Commerce Support Specialist. This role involves performing administrative, clerical, and e-commerce support tasks to ensure efficient office operations and accurate billing and order processing. Key attributes include attention to detail, organizational skills, and the ability to support internal teams and external customers effectively.

Office Administration

• Scan, file, and maintain documents and records.
• Prepare and make bank deposits, scan checks into Citizens Bank.
• Drop off mail at the post office as needed.
• Order and/or pick up office supplies.
• Verify and reconcile fuel receipts.
• Count cash drawers daily and record results.
• Process install payments for retail jobs.
• Submit paperwork for new customer accounts.
• Serve as a backup resource for various departments as needed.
• Answer incoming calls and assist customers professionally.
• Process customer credit card payments and assist with ACH transactions.

Billing & Financial Support

• Responsible for timely and accurate billing functions.
• Ensure technicians and subcontractors complete all required paperwork before billing.
• Assist in processing warranty claims and documentation.

Customer & Contractor Coordination

• Coordinate job scheduling with subcontractors via phone and email.
• Communicate with retailers, dealers, and homeowners to confirm orders and verify information.
• Record detailed notes from interactions to support order tracking and service resolution.
• Address customer inquiries, concerns, or complaints promptly.

Team & Operational Support

• Develop and maintain positive relationships with stakeholders.
• Assist with callbacks, warranty issues, and customer follow-ups.
• Support team members during absences, peak periods, or projects.
• Perform other duties to support operations.

Required Skills and Qualifications

• Experience in administrative or accounting support preferred.
• Bilingual in Spanish preferred.
• Experience with QuickBooks is highly desirable.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Strong data entry and 10-key skills.
• Excellent communication skills.
• Highly organized, detail-oriented, proactive.
• Dependable team player with accountability and urgency.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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