Acadia Healthcare Company is hiring: Administrative Assistant in New Castle

Our Administrative Assistants are the first Wilmington Treatment Center team members our newly admitting patients meet with. This position is responsible for assisting in guiding our new patients through the admission process. Our Admissions Administrative Assistants are caring, compassionate, and empathetic, providing a high level of customer service to our patients. This is an onsite 2nd shift position.

The hours for this position are: Monday, Wednesday, Thursday, Friday, 1:30 pm to 10 pm, and every other weekend, 9 am to 7:30 pm.

ESSENTIAL FUNCTIONS:

• Review prospective admissions against approved admission criteria, policies, and procedures.
• Complete the admission process accurately and efficiently, ensuring timely distribution of necessary paperwork to notify staff of patient arrivals or transfers.
• Greet patients upon arrival, search belongings, and answer questions.
• Complete admission paperwork, explain forms to patients, notify clinical staff of arrivals, and escort patients and documentation to appropriate locations within the facility.
• Ensure all required patient information is received, processed, and necessary appointments are scheduled with behavioral or medical health personnel.
• Perform clerical duties including managing paperwork, data entry, handling insurance claims, and answering phones.

REQUIREMENTS:

• High school diploma or equivalent.
• Minimum one year of experience working with individuals in a clinical or observational capacity.
• Ability to work with adult male and female patients (18+) with chemical dependency and mental health disorders.
• Strong teamwork and customer service skills.
• CPI and CPR certifications (offered on site).

PREFERRED:

• Experience working with individuals in a clinical or observational capacity, preferably within substance use disorder treatment.

BENEFITS:

• BC/BS Health Insurance (3 plans to choose from).
• Delta Dental (2 plans to choose from).
• NVAVision Insurance.
• Paid life insurance.
• 401k with matching contributions.
• Paid Vacation, Sick, Extended Sick, and Personal Time.
• Paid holidays.
• Supplemental Life Insurance.
• Short-term and Long-term Disability.
• Free onsite employee fitness center.
• Free meals.
• Employee Discount program.
• Employee Fun events.
• Annual performance and merit increase reviews.
• Salary increases for education degrees, certifications, and licensure (based on program and field).

Wilmington Treatment Center has been ranked for three consecutive years as one of the best Addiction Treatment Centers in North Carolina by Newsweek. We are a leading substance abuse recovery hospital and rehabilitation center located in Wilmington, NC. Since 1984, we have grown from a 22-bed hospital to a 260-bed facility across three campuses, dedicated to helping patients recover from addiction. We maintain a close-knit community atmosphere, offering a comprehensive benefits package, a supportive team, and opportunities to make a meaningful difference.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.