Administrative Assistant I, Administrative Services Job at City of Cleveland Hei

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Summary

The Administrative Assistant I will primarily perform reception and administrative support duties for Administrative Services.

Summary

The Administrative Assistant I will primarily perform reception and administrative support duties for Administrative Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)

• Responsible for answering the Court Administration telephone line, directing calls to the appropriate party when necessary. Answer inquiries that require general knowledge of departmental and Court procedures. Makes referrals to other departments, agencies or outside entities as appropriate.
• Provide customer service as receptionist and liaison with the public and other Court personnel. Greets all individuals and address their questions and requests promptly and professionally. Provides primary front desk coverage for Administrative Services office, except when assigned elsewhere by the Office Manager (or other departmental management staff in absence of Office Manager).
• Completes administrative support tasks in a timely, accurate and professional manner. Administrative support tasks assigned may include, but are not limited to, composing correspondence, forms and other documents, photocopying, faxing, filing, preparing mailings, sorting mail, e-mailing, assembling packets/binders and other tasks of an administrative support nature.
• Uses Microsoft Office Suite or MS365 proficiently in completing tasks assigned. Utilizes other Court software programs as needed to complete tasks and answer inquiries.
• Order and maintain supplies for Administrative Services Office. Process and place online supply orders for Court departments. Maintain office supply tracking database. Place City Print Shop orders.
• Responsible for tracking usage of equipment belonging to the Administrative Services Department.
• Provide support to staff members when needed, and other departmental management to include areas such as finance, human resource, payroll and special Court projects.
  
  

SUPERVISORY RESPONSIBILITIES

NoneKNOWLEDGE, QUALIFICATIONS, SKILLS And ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Alternative qualifications may be substituted if sufficient to perform the duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pleasant and professional manner in dealing with the public and Court personnel.
• Ability to exercise good judgment, tact and diplomacy.
• Good written and verbal communication skills.
• Ability to organize and prioritize duties.
• Ability to work as part of a team in meeting departmental and organizational goals.
• Demonstrated proficiency in use of Microsoft Word, Outlook, Access and Excel.
  
  

EDUCATION and/or EXPERIENCE

High School graduate or equivalent. Minimum of one (1) year minimum experience in an administrative and/or clerical position required. Must demonstrate clerical skills including but not limited to data processing, record keeping, scheduling, and Microsoft Office Suite or MS365.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COURT EXPECTATIONS of EMPLOYEE

In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job and exhibit a professional and respectful demeanor with all Court employees.

Qualified applicants may be required to submit to testing and provide writing samples. Proof of education and employment references will be required before the final interview. Employment predicated upon successful completion of criminal record check and drug testing required. You'll be considered a probationary employee for your first 180 days of employment.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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