Administrative Assistant I, Administrative Services Job at City of Cleveland in

Administrative Assistant I, Administrative Services

SUMMARY: The Administrative Assistant I will primarily perform reception and administrative support duties for Administrative Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)

1. Answer the Court Administration telephone line, direct calls to appropriate parties, and answer inquiries related to departmental and Court procedures. Make referrals to other departments, agencies, or outside entities as needed.
2. Provide customer service as receptionist and liaison with the public and Court personnel. Greet individuals, address questions and requests professionally, and provide front desk coverage for Administrative Services, unless assigned elsewhere by the Office Manager.
3. Complete administrative tasks such as composing correspondence, forms, documents, photocopying, faxing, filing, mailing, emailing, and assembling packets or binders.
4. Use Microsoft Office Suite or MS365 proficiently and utilize other Court software as needed.
5. Order and maintain supplies, process online supply orders, maintain inventory tracking, and place City Print Shop orders.
6. Track usage of departmental equipment.
7. Support staff and management in areas such as finance, human resources, payroll, and special Court projects.

SUPERVISORY RESPONSIBILITIES
None

KNOWLEDGE, QUALIFICATIONS, SKILLS, AND ABILITIES
Must be able to perform all essential duties satisfactorily. Alternative qualifications may be considered. Reasonable accommodations will be provided for individuals with disabilities.

• Pleasant and professional manner with the public and Court personnel.
• Good judgment, tact, and diplomacy.
• Strong written and verbal communication skills.
• Ability to organize and prioritize tasks.
• Ability to work collaboratively in a team.
• Proficiency in Microsoft Word, Outlook, Access, and Excel.

EDUCATION AND/OR EXPERIENCE
High School diploma or equivalent. At least one year of administrative or clerical experience, including data processing, record keeping, scheduling, and Microsoft Office skills.

PHYSICAL DEMANDS
Must meet physical requirements to perform essential functions. Accommodations available.

WORK ENVIRONMENT
Characteristics of the work environment are typical for this role. Accommodations available.

COURT EXPECTATIONS OF EMPLOYEE
Employees are expected to adhere to Court policies, demonstrate high ethical standards, and maintain professionalism and respectfulness.

Applicants may need to undergo testing, submit writing samples, and provide references. Employment is contingent upon background checks and drug testing. Probation period of 180 days.

The City's principles include placing Clevelanders at the center, empowering employees, setting clear objectives, leading with trust, striving for equity, and embracing change. All employees are expected to embody these principles in their work.