Retail Associate Job at Ross Stores, Inc. in Machesney Park

Overview

Retail Associate role at Ross Stores, Inc.

Ross Stores is a leading off-price retail chain with over 2,200 stores.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is to bring customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun shopping experience.

• Success – Our winning team pursues excellence while learning and evolving
• Career growth – We develop industry leading talent because Ross grows when our people grow
• Teamwork – We work together to solve hard problems and find the right solution
• Diversity, Equality & Inclusion – We celebrate backgrounds, identities, and ideas to create a stronger team and community

Our Corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. As a Fortune 500 company, we are committed to providing an inclusive work environment with ongoing learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be asked to perform additional tasks in specific situations to help achieve our customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear; report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet Customers and recognize fellow Associates using Company programs.
• Assist Customers with merchandise; be register-trained; answer questions in a polite and knowledgeable manner; greet Customers with eye contact, a smile, and a friendly "hello" or "thank you" at every register transaction.
• Provide prompt, courteous responses to Customer calls; handle issues and escalate to Store Leadership as needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping surfaces) and replenish restroom supplies to maintain neat, safe areas and merchandise presentation.
• Maintain a professional appearance and adhere to the dress code.
• Execute daily sizing and recovery to ensure a neat, clean, well-maintained store.
• Expedite newly received merchandise to the sales floor and merchandise items to monthly presentation guidelines while maintaining brand familiarity within departments.
• Understand Loss Prevention, the Shortage Highway, the Store Protection Specialist (where applicable), and merchandise protection standards.
• Safeguard confidential information, cash and credit card information, and merchandise; demonstrate integrity and honesty.
• Follow MOS policies, identify MOS merchandise, process and notify leadership for disposals.
• Follow policies on cash, checks, charge cards, refunds, voids, and offline procedures; maintain accuracy in handling tenders.
• Demonstrate urgency to maximize productivity while following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom associates: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

• None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role is $15.00 - $15.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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