Retail Associate Job at Ross Stores, Inc. in Tinley Park

Overview

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt shopping experience.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.

Responsibilities

General Purpose
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. Responsibilities include greeting customers, maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of tasks across store areas as needed to support customer service and store operations.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors in all tasks.
• Maintain a safe, clutter-free sales floor and clear egress to emergency exits; report unsafe conditions to Store Leadership.
• Provide friendly, professional customer service; greet customers with eye contact and courtesy; assist with merchandise and answer questions.
• Respond promptly to customer service needs and call for Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (e.g., sweeping, mopping, dusting) and replenish restroom supplies to maintain store areas.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to keep store neat and merchandised to standards.
• Expedite newly received merchandise to the sales floor and present items per guidelines; assist customers with brand/name familiarity within departments.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; follow MOS policies and proper disposal approvals.
• Handle cash, checks, card transactions, refunds, voids, and offline procedures with accuracy.
• Maximize productivity by following store best practices and efficient workflows.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Ability to communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations used in retail.

Physical Requirements / ADA

• Ability to use store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; push/pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies; some positions may require other qualifications.
• Stockroom shifts may require pushing, pulling and lifting more than 20 pounds regularly.

Supervisory Responsibilities
None

Disclaimer

This job description summarizes primary duties and responsibilities and is not comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on protected characteristics.

Compensation
The base pay range for this role is $15.00 - $15.50 per hour, dependent on experience, skills, qualifications, and location. Other rewards vary by position and location.