Retail Associate Job at Ross Stores, Inc. in Miami

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for growth, teamwork, and a commitment to diversity, equality & inclusion.

General Purpose

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets customers, treats colleagues with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks in all areas of the store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains awareness on the sales floor to create a safe shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats customers and associates with respect and courtesy; friendly and professional at all times; uses company recognition programs for peers.
• Assists customers as needed, including register-trained duties, answering questions in a polite and knowledgeable manner; greets customers with eye contact and a smile, and thanks customers at the point of sale.
• Provides prompt and efficient responses to customer needs; handles issues courteously and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to maintain store, customer, and team areas.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to ensure a neat, organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly guidelines to maintain brand familiarity within departments.
• Understands Loss Prevention programs and merchandise protection standards.
• Demonstrates integrity and safeguards confidential information, cash and merchandise.
• Follows MOS policies and proper processing of disposals with Store Leadership review.
• Follows policies concerning cash, checks, cards and refunds; maintains accuracy when handling tenders.
• Demonstrates a sense of urgency to maximize productivity and minimize steps in the workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with customers, associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment, including PDAs, registers and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop.
• Ability to regularly push, pull and lift more than 25 pounds; some roles may require lifting more than 20 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination.