Retail Associate Job at Ross Stores, Inc. in Pikeville

Overview

Retail Associate role at Ross Stores, Inc.

Join to apply for the position. Our values start with our people, and Ross Stores is a leading off-price retail chain with over 2,200 stores. We aim to provide customers with high-quality brands, on-trend merchandise, and extraordinary savings in a fun shopping environment.

As Part Of Our Team, You Will Experience:

• Success — pursuing excellence while learning and evolving
• Career growth — Ross grows when our people grow
• Teamwork — solving hard problems together
• Diversity, Equality & Inclusion — celebrating diverse backgrounds, identities, and ideas

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; maintains awareness on the sales floor and creates a safe environment. Keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; greets Customers and maintains professional conduct at all times.
• Assists Customers (register-trained), answers questions, and provides polite and knowledgeable service. Engages Customers with eye contact, a smile, and thanks during transactions.
• Responds promptly to Customer service needs and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain store and team areas (sweeping, mopping, dusting, surfaces, restrooms) and replenishes supplies as needed.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per guidelines and department standards.
• Understands Loss Prevention concepts and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise.
• Follows MOS policies and proper handling of disposals with Store Leadership review.
• Handles cash, checks, credit/debit transactions and refunds with accuracy and integrity.
• Demonstrates urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment, including PDAs, registers, and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies as assigned.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not a comprehensive listing and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to a diverse workforce and complying with all applicable laws prohibiting discrimination based on protected characteristics.