Ross Stores, Inc. is hiring: Retail Associate in Albany

Retail Associate | Ross Stores, Inc.

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience:

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry leading talent because Ross grows when our people grow
• Teamwork: We work together to solve the hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion, and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us, and strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, and efficiently follows all company best practice standards. The Associate maintains a clean work area at all times and ensures proper merchandise presentation. The role requires engagement in these tasks during all working hours and performing a range of functions in all areas of the Store as business needs require. Additional tasks may be assigned to achieve customer service and operational goals.

Essential Functions

• Safety is the priority; practice safe behaviors at all times.
• Maintain a safe, secure shopping environment with clutter-free aisles and clear egress; report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; recognize fellow Associates using Company programs.
• Assist Customers: register-trained, help with merchandise, answer questions politely and knowledgeably; greet Customers with eye contact, a smile, and a greeting throughout the store, and say thank you at checkout.
• Provide prompt responses to Customer needs and service calls; resolve issues courteously and involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters/mirrors, replenishing restrooms) and disinfect high-touch areas to maintain store areas.
• Maintain professional appearance and adhere to the dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise to the sales floor; merchandise items per monthly guidelines and maintain brand familiarity to assist Customers.
• Understand Loss Prevention Awareness, Shortage Highway, SPS (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty; safeguard confidential information, cash, credit card information, and merchandise.
• Follow MOS policies, identify MOS merchandise, process disposals with Store Leadership review.
• Follow policies for cash, checks, charge cards, refunds, voids, and offline procedures; maintain accuracy with tenders.
• Maintain a sense of urgency to perform efficiently and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Priortizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop regularly.
• Ability to push, pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and considers individuals for employment or promotion on the basis of skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination.

Additional

Note: This description may include references to seniority level, employment type, job function, and industry as part of the listing; these details are subject to change and are provided for information purposes.