Retail Associate Job at Ross Stores, Inc. in Springfield

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience a focus on customer service, teamwork, and operational excellence.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers, follows company standards, maintains a clean work area, ensures proper merchandise presentation, and performs a range of store-wide tasks as needed.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; greets Customers and assists with merchandise and questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers; handles Customer issues courteously and involves Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a neat, clean store and well-maintained merchandise areas.
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily sizing and recovery to ensure a neat, well-merchandised store.
• Expedites newly received merchandise to the sales floor and presents items per guidelines to aid Customer navigation.
• Understands Loss Prevention Awareness and related standards where applicable.
• Safeguards confidential information, cash, and merchandise.
• Follows MOS policies and cash, check, charge, and refund procedures with accuracy.
• Demonstrates urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Some assignments may require additional qualifications and skills.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Compensation

The base pay range for this role is $15.49 - $15.99. The base pay range is dependent on factors including experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of the total compensation package.

Employment type

• Full-time

Job function

• Sales and Business Development
• Retail

Disclaimer / Equal Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to a diverse workforce and to complying with all applicable laws prohibiting discrimination.

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