Ross Stores, Inc. is hiring: Retail Associate in Sacramento

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt shopping experience.

As part of our team, you will experience opportunities for growth and a collaborative work environment committed to diversity, equality and inclusion.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, and follows company best practice standards. Maintain a clean work area and proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require, and may be assigned additional tasks to achieve Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed — is register-trained, assists with merchandise, and answers questions in a polite and knowledgeable manner. Greets Customers with eye contact, smiles, and says hello throughout the store and thanks customers at checkout.
• Provides prompt and efficient responses to Customer Service calls and resolves issues courteously; involves Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restrooms) to maintain merchandise, customer and Team areas, and disinfect high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean, and well-merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines; maintains merchandise/brand name familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness, Shortage Highway, Store Protection Specialist (SPS) where applicable, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS (Mark-Out-of-Stock) policies for identification and disposal review with Store Leadership as needed.
• Follows policies concerning cash, checks, charge cards, refunds, voids, and offline procedures; maintains accuracy with tenders.
• Demonstrates urgency to perform duties efficiently and maximize productivity by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination and to fostering a diverse workforce.

The base pay range for this role is $16.50 - $17.00 per hour. The range is dependent on factors including experience, skills, qualifications, education, seniority, and location. This description is not all-inclusive and is subject to change at management’s discretion.