Retail Associate Job at Ross Stores, Inc. in Sacramento

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc. The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The position may require performing a range of tasks in all areas of the Store as business needs require.

Ross Stores, Inc. is a Fortune 500 company with corporate headquarters in Dublin, CA, multiple buying offices, and distribution centers nationwide. We are committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; remains friendly and professional at all times; recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary—register-trained, assists with merchandise, and answers Customer questions in a polite and knowledgeable manner; greets Customers with eye contact, a smile, and a greeting throughout the Store and thanks customers at the register.
• Provides prompt and efficient responses to Customers; responds to Customer Service calls immediately; handles issues courteously and with the help of Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) to maintain merchandise, customer and Team areas; disinfects high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise to the sales floor, merchandises items per monthly presentation guidelines, and maintains merchandise/brand name familiarity within departments to assist Customers.
• Understands Loss Prevention programs and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS policies, proper processing of each piece, and notifies Store Leadership to review and approve disposals.
• Follows policies and procedures concerning cash, checks, charge cards and refunds; maintains accuracy while handling transactions.
• Demonstrates a sense of urgency to perform duties efficiently and in line with Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of shift.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; ability to push, pull and lift more than 25 pounds (and more than 20 pounds for Stockroom shifts).
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on protected characteristics. Base pay range for this role is $16.50 - $17.00, dependent on factors including experience, skills, qualifications, and location. This range is just one component of the total compensation package.