Retail Associate Job at Ross Stores, Inc. in San Antonio

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on providing high-quality brands and on-trend merchandise at extraordinary savings while delivering a fun, treasure-hunt shopping experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The role may require performing a range of functions across store areas as business needs require and performing additional tasks in specific situations to achieve Customer service and operational goals.

Essential Functions

• Safety is the number one priority; practices safe behaviors in all tasks.
• Maintain awareness on the sales floor to create a safe environment; keep egress clear and report unsafe conditions.
• Treat Customers and Associates with respect and courtesy; greet Customers and recognize fellow Associates as appropriate.
• Assist Customers by providing product information, processing transactions, and answering questions in a courteous and knowledgeable manner.
• Respond promptly to Customer service requests; escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain store standards and a neat environment.
• Maintain professional appearance and adhere to the dress code.
• Execute daily merchandising and recovery tasks to keep the store neat and organized per guidelines.
• Expedite newly received merchandise to the sales floor and follow monthly presentation guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow MOS (Miss-Out-of-Stock) policies for proper processing and disposition.
• Follow all cash handling and checkout procedures with accuracy and integrity.
• Demonstrate urgency to maximize productivity and adhere to Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Priori tizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Engagement

Qualifications and Special Skills Required

• Ability to communicate effectively with Customers, Associates, and Store Leadership in a friendly, cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; lift up to 25 pounds (or more as required by the role).
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts may require lifting more than 20 pounds.

Disclaimers

This job description is a summary of the primary duties and responsibilities and is not exhaustive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and is committed to a diverse and inclusive workforce.