Ross Stores, Inc. is hiring: Retail Associate in Gretna

Retail Associate at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

General Information

Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Responsibilities include greeting customers, maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of duties as needed across the store to support customer service and operations goals.

Essential Functions

• Maintain safety as the number one priority and practice safe behaviors.
• Maintain a safe, clutter-free sales floor with clear egress; report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; recognize fellow associates through company programs.
• Assist customers: be register-trained, help with merchandise, answer questions politely and knowledgeably; greet customers with eye contact and smiles; thank customers at checkout.
• Respond promptly to customer service needs and escalate to Store Leadership as needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain store areas.
• Maintain professional appearance and dress code.
• Perform daily sizing and recovery to ensure a neat and organized store.
• Expedite newly received merchandise to the sales floor and present per monthly guidelines.
• Follow Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; maintain high ethical standards.
• Follow MOS policies and proper processing of disposals; handle cash and transactions accurately.
• Demonstrate urgency and maximize productivity by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with customers, associates and store leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment, including PDAs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop; may occasionally lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Stockroom shifts may require lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer: This job description is a summary of primary duties and responsibilities. It is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination based on protected characteristics.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Retail

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