Ross Stores, Inc. is hiring: Retail Associate in Las Vegas

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team

We value success, career growth, teamwork, and our commitment to diversity, equality and inclusion, and our community. Our differences make us stronger.

Overall, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. Duties include greeting Customers, maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of tasks across all store areas as business needs require. Additional tasks may be assigned to help achieve Customer service and operational goals.

Essential Functions

• Safety is the priority; maintain a safe and secure shopping environment and report unsafe conditions to Store Leadership.
• Maintain awareness on the sales floor to ensure a clutter-free, safe environment and clear egress to emergency exits.
• Treat Customers and Associates with respect; be friendly and professional at all times. Recognize fellow Associates using company recognition programs.
• Assist Customers as needed — register-trained, help with merchandise, answer questions politely and knowledgeably. Greet customers with eye contact, a smile and a hello; say thank you at every register transaction.
• Provide prompt responses to Customer needs; respond to Service calls immediately and involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain merchandise, customer and Team areas (sweeping, mopping, dusting, disinfecting high-touch areas, replenishing restrooms, etc.).
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to keep the store neat, clean and organized; merchandise per monthly presentation guidelines.
• Expedite newly received merchandise to the sales floor and maintain brand name familiarity within departments to assist Customers.
• Understand Loss Prevention programs and merchandise protection standards; follow MOS policies and proper processing of disposals.
• Handle cash, checks, cards and refunds with accuracy and security; maintain appropriate awareness of bankable tender.
• Demonstrate a sense of urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment, including PDAs, registers and PCs as required.
• Ability to stand, walk and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach and stoop; occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities and is not comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and other protected categories.