Ross Stores, Inc. is hiring: Retail Associate in Melbourne

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc. Our values start with our people, and we value you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun, treasure-hunt shopping experience.

As part of our team, you will experience opportunities for success, career growth, teamwork, and a commitment to diversity, equality & inclusion, and community involvement.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform additional tasks as needed to achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates through Company recognition programs.
• Assists Customers as needed with merchandise, answers questions, and greets Customers with eye contact and a friendly attitude throughout the store.
• Provides prompt and efficient responses to Customer service needs; handles issues in a courteous and helpful way and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain cleanliness and presentation of merchandise, customer, and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and well-merchandised store.
• Expedites newly received merchandise to the sales floor per guidelines and assists Customers with brand name familiarity within departments.
• Understands Loss Prevention Awareness, the Shortage Highway, and Store Protection standards where applicable.
• Demonstrates integrity and safeguards confidential information and merchandise.
• Follows MOS policies and cash handling procedures with accuracy and awareness.
• Displays a sense of urgency to maximize productivity and minimize unnecessary steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of the time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.