Retail Associate Job at Ross Stores, Inc. in Overland Park

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for career growth, teamwork, and a commitment to diversity, equality & inclusion, and community involvement.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of functions in all areas of the Store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary—register-trained, assists with merchandise, answers questions in a polite and knowledgeable manner. Greets Customers consistently.
• Provides prompt and efficient responses to Customers; handles issues in a courteous and helpful way, escalating to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain store cleanliness and sanitation; replenishes restroom supplies and disinfects high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily merchandising tasks to keep the store neat, clean, and organized per standards.
• Receives and expedites merchandise to the sales floor, merchandises items according to guidelines, and maintains brand familiarity within departments to assist Customers.
• Understands Loss Prevention policies and merchandise protection standards.
• Demonstrates integrity and safeguards confidential information, cash, and merchandise.
• Follows MOS policies for identification, processing, and disposition of MOS merchandise.
• Follows policies for cash, check, charge card, refunds, voids, and offline procedures; maintains accuracy handling tenders.
• Maintains a sense of urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Some assignments may require other qualifications and skills.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital status, or any other category protected by federal, state or local laws.