Retail Associate Job at Ross Stores, Inc. in Wentzville

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We are committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Note: This description outlines the primary duties and responsibilities of the role and is not intended to be comprehensive or all-inclusive. Contents are subject to change at management's discretion.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. Tasks include greeting customers, maintaining a clean and organized store, and presenting merchandise according to company standards. The Associate may perform a range of tasks across store areas as business needs require and may be assigned additional tasks to support customer service and store operations.

Essential Functions

• Maintain safety as the number one priority; practice safe behaviors on the job.
• Maintain a high level of awareness on the sales floor to keep a safe, secure shopping environment. Keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; provide friendly, professional service.
• Assist Customers, including register training, answering questions, and merchandising support. Greet customers with eye contact and a smile; thank them at each register transaction.
• Provide prompt and courteous responses to Customer inquiries; respond to Service calls and involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain a neat store and assist with replenishment of supplies and high-touch areas.
• Maintain a professional appearance and adhere to the Company dress code.
• Execute daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines; assist Customers with product knowledge.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; uphold integrity and honesty in all interactions.
• Follow MOS (Mark-Out-of-Stock) policies and proper processing of dispositions with Store Leadership approval.
• Adhere to cash, check, card, refund, and offline procedures with accuracy and awareness of bankable tenders.
• Demonstrate urgency and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move about the store up to 100% of shift.
• Ability to bend, squat, kneel, climb, reach, and stoop; carry and lift up to applicable weights.
• Ability to push, pull, and maneuver merchandise and equipment as needed.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities. It is not comprehensive or all-inclusive. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on protected characteristics.