Ross Stores, Inc. is hiring: Retail Associate in Wichita Falls

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc. Our values start with our people — join a team that values you. Ross is a leading off-price retail chain with over 2,200 stores, focusing on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun, treasure-hunt shopping experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us, and strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA. We have buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross Stores is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

Responsibilities

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practices, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be assigned to perform a range of tasks in all areas of the Store as business needs require and may perform additional tasks to help achieve customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress routes clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; remains friendly and professional at all times.
• Assists Customers: is register-trained, helps with merchandise, and answers questions politely and knowledgeably; greets Customers with eye contact, a smile, and a friendly "hello" throughout the Store and says "thank you" at every register transaction.
• Provides prompt and efficient responses to Customer inquiries; responds to Customer service calls promptly and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a clean store and work areas (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high-touch areas).
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily merchandising tasks such as stocking, sizing, and recovery to ensure a neat, clean, and well-organized store at standards.
• Expedites newly received merchandise to the sales floor, merchandise items per guidelines, and maintains merchandise/brand name familiarity within departments to assist Customers.
• Understands Loss Prevention policies and merchandise protection standards (MOS) where applicable.
• Safeguards confidential information, cash, and merchandise as a Ross representative.
• Follows MOS processing and notification procedures to review and approve disposals.
• Handles cash, checks, credit/debit, and refunds with accuracy and awareness of bankable tenders.
• Demonstrates a sense of urgency to maximize productivity by following Store best practices and streamline workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications

• Ability to effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer: This job description is a summary of the primary duties and responsibilities. It is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe it is essential to attract, hire and develop a diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding and related conditions), veteran status, military status, marital or domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by law.

#J-18808-Ljbffr