Ross Stores, Inc. is hiring: Retail Associate in Tolleson

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry leading talent because Ross grows when our people grow
• Teamwork: We work together to solve the hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas; our differences make us stronger. We strive to be a positive force in our community.

Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be required to perform a range of functions in all areas of the Store as business needs require, and may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats customers and associates with respect and courtesy; recognizes fellow Associates using Company programs.
• Assists Customers as needed; is register-trained, helps with merchandise, answers questions politely and knowledgeably; greets customers and thanks them at the register.
• Provides prompt and efficient responses to customers; responds to service calls and, if needed, escalates to Store Leadership.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain store areas and replenish supplies to support a neat environment.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily assigned sizing and recovery to keep the store neat and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per guidelines.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information and merchandise.
• Follows MOS policies and proper disposal procedures, with Store Leadership review when needed.
• Follows policies concerning cash, checks, charge cards, refunds, and alarms; maintains awareness and accuracy with tenders.
• Demonstrates urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment and other assigned supplies.
• Some assignments may require additional qualifications and skills.
• Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Disclaimers

This job description is a summary of the primary duties and responsibilities and is not exhaustive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on protected characteristics.