Retail Associate Job at Ross Stores, Inc. in Yakima

Overview

Base pay range: $16.66/hr - $17.16/hr. Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is on providing customers high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun shopping experience.

As part of our team, you will experience a culture that emphasizes success, career growth, teamwork, and a commitment to diversity, equality & inclusion, and community involvement.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of functions in all areas of the Store as business needs require, and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; maintain a safe and secure shopping environment.
• Maintain clutter-free sales floor and clear egress to emergency exits; report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet Customers and acknowledge them throughout the store and at checkout.
• Assist Customers as needed—register-trained; help with merchandise; answer questions in a polite, knowledgeable manner.
• Respond promptly to Customer Service needs and escalate to Store Leadership when necessary.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain a clean, well-merchandised store.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to keep the store neat and organized per standards.
• Expedite newly received merchandise to the sales floor and present items according to monthly guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; uphold integrity in all interactions.
• Follow MOS policies and proper processing of each piece; notify Store Leadership for disposals.
• Follow cash handling and transaction procedures with accuracy and urgency.
• Maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Some assignments may require other qualifications and skills.
• Stockroom shifts: ability to push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and adheres to all applicable laws prohibiting discrimination based on protected characteristics.

Benefits

Benefits offered to all Associates include various insurance programs, Associate Discount, 401K (service requirements), Employee Stock Purchase Program, and other programs. Full-Time Associates in certain roles are eligible for extended benefits and bonuses based on performance.